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Enterprise Services

Our offerings helps you manage your Customer Relationships, coupled with Human Capital Management. This powerful combination has helped our clients realize business benefits across the globe.

Service Model

  • Service design

Our creation and deployment of a service catalog is offered to relevant internal teams. The catalog defines the processes, resources, and delivery standards required to implement the services.

 

  • Service transition

Implementation of change in a controlled way, such as modifying or adding services, processes, systems, or infrastructures.

 

  • Service operation

Management of daily operations, including how requests flow in order to best solve problems, deliver services, and provide information in most efficient way possible

Enabling customers to metamorphose the way they run their businesses by delivering a unique Connected Enterprise Experience as follows:

Improving productivity

  • Easy ticket tracking process enable teams to respond to requests more quickly, leaving inboxes less cluttered.

 

Eliminating waste

  • Mapping and defining processes helps define activities, resources, and more by how much value they add – non-value added activities can be eliminated. By knowing exactly what is needed, redundant surpluses can also be avoided. This can be evolved into a continuous improvement workplace, for long-term improvement to operations.

 

Enhancing visibility and control

  • Once reporting techniques are established, reliable metrics offer a high level of visibility, so that problem areas are easy to identify.

 

Increasing user satisfaction

  • As processes help define roles and responsibilities, internal users will become more satisfied with request expectations – and as internal users are satisfied, external customers will see this improvement as well.

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