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Enterprise Services

Our offerings helps you manage your Customer Relationships, coupled with Human Capital Management. This powerful combination has helped our clients realize business benefits across the globe.

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Service Model

Image by Scott Graham
  • Service design

Our creation and deployment of a service catalog is offered to relevant internal teams. The catalog defines the processes, resources, and delivery standards required to implement the services.

 

  • Service transition

Implementation of change in a controlled way, such as modifying or adding services, processes, systems, or infrastructures.

 

  • Service operation

Management of daily operations, including how requests flow in order to best solve problems, deliver services, and provide information in most efficient way possible

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Enabling customers to metamorphose the way they run their businesses by delivering a unique Connected Enterprise Experience as follows:

Improving productivity

  • Easy ticket tracking process enable teams to respond to requests more quickly, leaving inboxes less cluttered.

 

Eliminating waste

  • Mapping and defining processes helps define activities, resources, and more by how much value they add – non-value added activities can be eliminated. By knowing exactly what is needed, redundant surpluses can also be avoided. This can be evolved into a continuous improvement workplace, for long-term improvement to operations.

 

Enhancing visibility and control

  • Once reporting techniques are established, reliable metrics offer a high level of visibility, so that problem areas are easy to identify.

 

Increasing user satisfaction

  • As processes help define roles and responsibilities, internal users will become more satisfied with request expectations – and as internal users are satisfied, external customers will see this improvement as well.